1. Definitions
In these Terms of Service (the Terms):
- Website or Site means the website available at https://www.nonnasbyverrillis.co.uk and any related pages, content, features, or services provided through it.
- Operator means the operator of the Website known as Nonna, being the person or entity responsible for the Site’s operation and content as identified on the Site.
- User, you or your means any person who accesses or uses the Website, whether as a guest or otherwise.
- Consumer means an individual acting wholly or mainly outside their trade, business, craft, or profession.
- Business User means any User acting for purposes relating to their trade, business, craft, or profession.
- Content means all text, graphics, logos, images, photographs, video, audio, software, code, data compilations, and other material found on or forming part of the Website.
- Terms means these Terms of Service, as amended from time to time.
2. Who we are and how to contact us
The Website is operated by the Operator for the hospitality business presented as Nonna. Information required by applicable law (including the identity of the Operator and contact details) is made available on the Site. For general enquiries, feedback, or complaints regarding the Website or these Terms, please use the contact details published on the Site.
3. Acceptance of these Terms
By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Website. If you continue to use the Website after we post changes to these Terms, you are deemed to have accepted those changes.
If you are under 18, you may use the Website only with the involvement of a parent or guardian. To the extent the Website offers any functionality involving contracts (for example, placing a reservation through an integrated service), you must have legal capacity to enter into such contracts.
4. Scope of these Terms
These Terms govern your access to and use of the Website. They do not govern the provision of any in-restaurant services or purchases made at the premises, nor do they govern any third-party services accessible via the Website (such as table reservations or online ordering provided by third parties). Separate terms may apply to those services and will prevail in the event of conflict.
5. Permitted use of the Website
You may access and use the Website solely for lawful purposes and for your personal, non-commercial use (or, for Business Users, internal business use) subject strictly to these Terms. You agree to:
- Use the Website in accordance with applicable laws and regulations in England and Wales (and any other jurisdiction from which you access the Site).
- Comply with any usage instructions and policies posted on the Site.
- Ensure that any information you provide via the Website is accurate and not misleading.
6. Prohibited conduct
You must not, and must not attempt to:
- Copy, reproduce, modify, distribute, sell, lease, sublicense, display, or otherwise exploit any part of the Website or Content except as expressly permitted in these Terms or as permitted by law.
- Use any data mining, scraping, robots, or similar data-gathering or extraction methods.
- Introduce viruses, trojans, worms, logic bombs, or other material that is or may be malicious or technologically harmful.
- Gain unauthorised access to the Website, the server on which it is stored, or any server, computer, or database connected to the Website.
- Attack the Website via a denial-of-service or distributed denial-of-service attack.
- Use the Website in a manner that infringes any intellectual property rights or privacy rights of the Operator or any third party.
- Use the Website in any manner that could damage, disable, overburden, or impair it or interfere with any other party’s use of the Website.
7. Intellectual property
All intellectual property rights in and to the Website and the Content are owned by or licensed to the Operator and are protected by copyright, trade mark, database right, and other intellectual property laws and treaties worldwide. All rights are reserved.
You are granted a limited, revocable, non-exclusive, non-transferable licence to access and view the Website and its Content on a device for your personal, non-commercial use (or internal business use for Business Users) strictly in accordance with these Terms. Except as expressly permitted by mandatory law, you must not copy, adapt, translate, create derivative works from, publish, or distribute any Content without prior written permission of the Operator or the relevant rights holder.
The names, logos, and trade marks used on the Website (including any stylised forms of “Nonna” and any associated marks) are trade marks or registered trade marks of the Operator or its licensors. You must not use them without prior written consent.
8. Information on the Website
The Website may include information about menus, ingredients, allergens, prices, opening hours, events, or promotions. While the Operator endeavours to keep such information accurate and up to date, it is provided for general information only and may change at short notice. Menu items, ingredients (including allergens), prices, and availability may vary by time and location. If you have any dietary requirements or allergies, you must always inform staff at the premises and verify current information directly before ordering or consuming any products.
9. Reservations, ordering, and third-party services
The Website may provide links to or integrations with third-party services, such as table reservations, online ordering, gift cards, or review platforms. These services are operated by independent third parties and are subject to their own terms and privacy notices. The Operator is not responsible for, and does not endorse, any third-party websites, services, or content. Your use of such services is at your own risk; you should review the applicable third-party terms and policies before using them.
10. User content and reviews
If the Website allows you to submit content (such as reviews, comments, or messages), you warrant that:
- You own or have all necessary rights to submit such content and to grant the licence below.
- Your content is lawful, accurate, and not misleading; does not infringe any third-party rights; and is not defamatory, obscene, discriminatory, harassing, or otherwise objectionable.
You grant the Operator a worldwide, royalty-free, non-exclusive, transferable, and sub-licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display your content on and in connection with the Website and the Operator’s social media profiles for the purposes of operating, promoting, and improving the Website and the Operator’s business. The Operator may remove any content at any time at its discretion.
11. Availability of the Website
The Website is provided on an “as is” and “as available” basis. The Operator does not guarantee that the Website, or any Content on it, will always be available, uninterrupted, secure, or error-free, or that defects will be corrected. Access may be suspended, withdrawn, discontinued, or changed without notice.
12. Warranties and disclaimers
To the fullest extent permitted by law and subject to section 13:
- The Operator excludes all conditions, warranties, representations, or other terms which may apply to the Website or any Content, whether express or implied, including those relating to satisfactory quality, fitness for a particular purpose, and non-infringement.
- The Operator does not warrant the accuracy, completeness, or currency of Content, and Content is provided for general information only.
13. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
If you are a Consumer:
- The Operator shall not be liable for any loss or damage that was not reasonably foreseeable when you began using the Website or that was not caused by any breach by the Operator of these Terms or of statutory duty.
- The Operator is not responsible for business losses. If you use the Website for any commercial or business purpose, the Operator will have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
If you are a Business User, and to the fullest extent permitted by law:
- The Operator excludes all implied conditions, warranties, representations, or other terms that may apply to the Website or Content.
- The Operator shall not be liable for any loss of profits, sales, business, revenue, data, goodwill, or reputation, business interruption, or for any indirect or consequential loss or damage.
- The Operator’s total aggregate liability to you arising out of or in connection with these Terms or the Website (whether in contract, tort including negligence, breach of statutory duty, or otherwise) shall be limited to £100.
14. Personal data and cookies
Your personal data will be processed in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. The Operator is the controller of personal data collected through or in connection with the Website, unless stated otherwise for specific integrated third-party services. The Operator may use trusted processors to help operate the Website (for example, analytics, hosting, security, reservation integrations), subject to appropriate safeguards.
Purposes of processing may include operating and securing the Website, responding to enquiries, managing reservations (where applicable via third parties), analytics to improve the service, and, where permitted, direct marketing communications. The lawful bases may include performance of a contract, legitimate interests (for example, to operate and secure the Website), consent (for certain marketing or cookie uses), and compliance with legal obligations.
Your rights include the right of access, rectification, erasure, restriction, objection (including to direct marketing), and data portability, as well as the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with the UK Information Commissioner’s Office.
The Website may use cookies and similar technologies for essential operation, analytics, and to remember your preferences, in accordance with the Privacy and Electronic Communications Regulations. You can manage your browser settings to refuse or delete cookies; doing so may affect Site functionality.
For privacy enquiries or to exercise your rights, please contact the Operator using the contact details published on the Site and indicate your request clearly so it can be processed appropriately.
15. Security
The Operator implements reasonable technical and organisational measures to protect the Website and the personal data it processes. However, no system is completely secure and the Operator cannot guarantee absolute security. You are responsible for ensuring that any device you use to access the Website is adequately protected against malware and other risks.
16. Changes to the Website and to these Terms
The Operator may update and change the Website from time to time to reflect changes to offerings, user needs, or business priorities. The Operator may revise these Terms at any time by updating this page with the new Terms and amending the “Last updated” date below. Please check this page regularly. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.
Last updated: 8 February 2026.
17. Suspension and termination
The Operator may suspend or terminate your access to the Website immediately and without notice if you breach these Terms, misuse the Website, or if such action is necessary to comply with law or to protect the rights, property, or safety of the Operator, Users, or the public. Upon termination, all rights granted to you under these Terms will cease.
18. Complaints and dispute resolution
If you wish to make a complaint about the Website, please contact the Operator using the details published on the Site. The Operator will endeavour to resolve complaints promptly and in good faith. This does not affect your statutory rights.
19. Applicable law
These Terms, their subject matter and formation (and any non-contractual disputes or claims), are governed by the laws of England and Wales.
20. Jurisdiction
If you are a Consumer resident in the United Kingdom, you may bring legal proceedings in the courts of the part of the United Kingdom where you live. Otherwise, you and the Operator agree that the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising out of or in connection with these Terms or the Website (including non-contractual disputes or claims).
21. Miscellaneous
- Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall continue in full force and effect.
- No waiver: No failure or delay by the Operator to exercise any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.
- Entire agreement: These Terms constitute the entire agreement between you and the Operator in relation to your use of the Website and supersede all prior understandings or agreements relating to the same subject matter.
- Assignment: You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without the Operator’s prior written consent. The Operator may assign or transfer its rights and obligations under these Terms to another entity and will endeavour to inform you of this where appropriate.
- Third-party rights: No person other than you and the Operator has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.
- Interpretation: Headings are for convenience only and do not affect interpretation. References to include or including are deemed to be without limitation.
22. Contact
For any questions regarding these Terms or the Website, please contact the Operator using the contact details published on the Site. The Operator will use reasonable efforts to respond to legitimate enquiries in a timely manner.